We strive to make our deliveries as eco-friendly as possible and build our loads
efficiently and effectively within each area. This means your order may arrive
on 7.5, 18 or 26 tonne vehicle.

Vehicle access must be free of any obstacles and obstructions such as trees with overhanging branches, low cables or parked cars. Clearance of at least 4m high, 3m wide and 12.5m long is necessary in order for our trucks to deliver safely. Please note that it is your responsibility to advise us of any delivery restrictions you may have prior to your goods being despatched.  

Delivery will NOT be on a Hi-Ab vehicle, so cannot be craned off. All deliveries are made on wooden pallets by a lorry with tail lift offload. This means the ground needs to be level and deliveries cannot be left on any slopes or hills.

If you are ordering a large quantity (10 tonnes or more) in most cases we can arrange alternative offload, so please call us on 01302 354500 to discuss.

Hand pump trucks will not operate on loose, soft or uneven ground, such as gravel and grass. A flat, level surface is required as hand pump trucks cannot be pushed up/pulled down hills or slopes.  

Goods will be placed as near to your property as the driver deems safe to do so. It is at the drivers discretion whether the goods are left kerbside, on the nearest hard standing or on your property.

If the driver considers your access unsuitable for whatever reason, they reserve the right to refuse to unload the pallet. They will always endeavour to leave your delivery as near as possible to the required destination. Please note that vehicles are not insured to enter your premises.

Our standard delivery lead times are 2-3 working days (Mon – Fri), unless you have paid for an upgraded service.

Named day delivery? We strive to give the best customer service possible, so if you have a delivery date in mind, we will work with you to try and achieve this where possible.

We aim to make all of our deliveries on the desired delivery date, however, please note that this is subject to weather conditions, haulage delays and stock availability.

Our friendly Customer Experience Team are here to assist you with any queries relating to your delivery, so will be happy to make amendments if/where necessary, providing it is within our control to do so.

Whilst you do not need to be at the property to accept the delivery, as we can only guarantee a kerbside delivery, we do recommend that you are present.

To ensure you are happy with the delivery and the goods received, a signature is always preferred, however, with your consent drivers will deliver goods to a safe location and leave without a signature where possible.

Which company will deliver?

We work with independent haulage network to offer the best Nationwide delivery coverage possible. We work with DEXL- UPN palletized products, TPN or Yodel for boxed items/parcels.

How long will delivery take to unload?

Palletised deliveries could take up to 30-minutes to unload, depending on delivery location.

How will my order be packed?

Bulk bags and paving are placed on a wooden pallet. Garden Products such as Landscape Fabric and Water Features will be delivered in a parcel/box.